Here are some frequently asked questions about our heating oil services. If you don’t see the answer to your question below, please call us at 610.847.1012
Frequently Asked Questions: Will Call
What is your minimum delivery of discount COD oil?
Our minimum order quantity for heating oil is 150 gallons for Residential and Commercial.
When will I receive my delivery?
When an order is placed – our company will deliver within 1-3 business days. *Note – Delivery Standard is based on projected Winter Delivery Schedule. The delivery schedule is subject to change due to inclement weather, vehicle maintenance, and/or other circumstances beyond our control. (See below “Normal weather and operational conditions.”)
I have requested a temporary password, but I have not received it.
You may need to check your bulk/spam mail bin.
If the price goes up before I receive my delivery, do I pay the higher price?
Once you place your order your price is guaranteed for the quantity ordered.
Can I get an emergency delivery?
Yes, in some areas. If you are out of oil or almost out of oil you can select “emergency delivery” service when placing your order. An additional charge applies for this service.
How can I pay for my order?
For your convenience, we accept Visa, MasterCard, American Express & Discover credit/debit cards.
When will I be charged for my delivery?
The credit or debit card is pre-authorized when you place your order. Once delivery is made, your credit or debit card account is automatically charged for the actual amount of gallons that were delivered.
I am out of oil and have no heat. What can I do?
Please read this section carefully to keep your family safe and secure:
- Make sure that all doors, windows and other openings are securely closed to retain as much heat as possible until your heating oil delivery is made.
- If you have a supplemental source of heat (wood stove, fireplace, space heater, etc.) you can use that to maintain the heat in your home. Be sure to operate these appliances safely and in accordance with the manufacturer’s instructions.
- Make sure you are out of oil as your no-heat situation could be due to another problem. For example, it is possible that there is a blockage somewhere in your fuel line between your tank and your oil burner. In systems that are not regularly maintained, it is common for a blockage to occur in the filter, the strainer or the nozzle. Other problems can also occur that will cause your oil burner to operate improperly. If you have oil, but are not getting heat, contact a local heating contractor as soon as possible.
- Place an order for delivery ASAP and select emergency delivery service. (additional fees may apply)
- If you are out of oil, you can add kerosene or diesel fuel to your heating oil tank until your heating oil delivery arrives. Either kerosene or diesel fuel can be purchased at many local gas stations. While these fuels are more expensive than heating oil, both will burn safely in your heating oil burner. Usually, 5 or 10 gallons will last for a day or two, depending upon the temperature and the size of your home.
What if my tank will not take all the gallons I ordered?
No problem. Your credit or debit card will automatically be credited for any gallons you do not receive. You only pay for the number of gallons you actually receive.
Why did I not receive all the gallons I ordered?
Normally this is because your tank could not hold all the gallons you ordered. All heating oil tanks have a “usable capacity” which is less than the actual capacity. For example, a 275-gallon tank has a usable capacity of about 255 gallons. The remaining space is required during the filling process to avoid accidental spills as well as allowing for expansion of the fuel as it warms. During the filling process, the driver listens to your “fill alarm” which tells the driver when your tank is filled to its usable capacity. For safety and to avoid environmental contamination, your driver must stop pumping oil when the vent alarm indicates your tank to be full.
What is a “Prime & Start”?
If you have run out of oil, you likely need a Prime & Start to get the air out of your fuel line so that your burner can re-light. We have technicians available to do “Prime & Starts”. You will need to order this service online at the time you place your order and will also need to be home to give access to your boiler or furnace. If a “Prime & Start” is needed, additional fees will apply.
Do I need to be home when my delivery is made?
Not usually, as long as the driver has ready access to the fill of your fuel tank. In some jurisdictions, it is necessary for the dealer to inspect the condition of your heating oil tank on the first delivery only. If this applies in your area, and you have a basement or other inside tank, the dealer will contact you before your first delivery to make arrangements to do your “first delivery inspection”. There is no cost for this one-time inspection.
How do I know my credit card data and my personal data are secure?
Our SSL certificate is your assurance of data safety and security. Our website meets or exceeds all security standards for processing credit cards and storing personal data. We maintain PCI compliance, which is the credit card industry’s ongoing evaluation and acceptance of our credit card processing standards. Our data entry process is done using secure servers and all data is stored encrypted for your security. No credit card data is stored on our computers or in our database. All credit card information is passed to the credit card processors, via our credit card gateway, which is the standard for credit card security.
What is the difference between heating oil and propane gas?
Propane is stored as a liquid and used as a gas fuel, while oil is stored and used as a liquid fuel. Heating oil has an energy capacity of 139,000 BTUs, compared to 91,502 BTUs for propane. Sometimes people still choose propane because it’s easier to install and doesn’t require the same maintenance, but heating oil provides a higher efficiency, reducing total fuel cost over time. Both oil and propane options are safe, affordable and abundant in the United States.
What does “normal weather and operational conditions” mean?
It is unusual for us to experience abnormal weather and operational conditions. When they occur we will place an alert on our website as soon as we become aware of such conditions, so please check the website prior to placing your order or call us at 610.847.1012.
Normal weather refers to typical weather conditions expected for that time of the year. Unusual weather conditions that could cause delivery delays can include:
- Inability for trucks to enter driveways or parking lots, typically due to snow and ice.
- Poor road conditions caused by rain, snow, wind, ice, sleet, etc.
- Weather conditions that slow deliveries such as snow, ice, wind, and temperatures.
- Below average winter temperatures over several days which may occasionally cause an unusual increase in demand in a short period of time.
- Normal operational conditions refer to the typical availability of supplies and equipment required to respond to a normal number of deliveries. Unusual operational conditions that could cause a delivery delay can include limited availability of fuel or other supplies that could be caused by circumstances such as terminal closures or restricted access, unavailability of fuel at terminals or other situations that cause delays in securing fuel or other supplies such as:
– Mechanical breakdowns or malfunctions that limit the ability for a company to perform their normal functions.
– Labor actions, such as work stoppages, work slowdowns or strikes, that negatively impact the ability for a company to conduct their normal business activity.